Order FAQ

Orders & Shipping

Where do you ship?  
We currently ship within Malaysia only. International delivery is coming soon.

How long does delivery take?  
- West Malaysia : 2–5 working days  
- East Malaysia : 3–7 working days 
Orders are packed within 1–2 working days.

How can I track my order?
You’ll receive an email with a tracking link after shipping. Didn’t get it? DM us or email us with your order number.

Do you offer express or same-day delivery?  
Not yet but we’re working on it.

 

Payment & Checkout

What payment methods do you accept? 
We accept FPX (online banking), credit/debit cards, and e-wallets like GrabPay and Touch’n Go.

My payment failed what should I do?
Try again in a few minutes. Still not working? Contact us and we’ll help you.

 

Returns & Refunds

Can I return or exchange a product?  
For hygiene reasons, we don’t accept returns or exchanges once opened.  
If your item arrives damaged or incorrect, contact us within 48 hours.

How do I report a problem?  
Email info@lumigardofficial.com with your order number and photos (if applicable).

 

Clean Ingredients. Safe for You

Is Lumigard halal?  
Yes made in Malaysia in a halal-certified facility.  

Can I use it if I’m pregnant or have sensitive skin?  
Yes. Lumabiome is fragrance-free, alcohol-free, and calming. If unsure, consult your doctor.

 

Promotions & Vouchers

How do I use a discount code? 
Enter your code at checkout before payment. Only one code per order.

Can I stack codes?  
No. Only one promotion can be used per transaction.

 

Still Need Help?

We’re here for you:  
Email: info@lumigardofficial.com 
Instagram DM: [@thelumigard.official](https://instagram.com/thelumigard.official)